Manufacturing company delivers operational excellence on a global scale
Global semiconductor manufacturing company seeks excellence in service delivery
94% satisfaction rate
$616 million in cost savings
Global recordable incident rate 10 times lower than industry average
Global Integrated Facilities program
A global semiconductor manufacturing company sought to improve their Integrated Facilities Management (IFM) services by outsourcing operations for all international locations. Their goal was to deliver service excellence, continuous improvement, and leading-edge innovation throughout their global portfolio.
Consistent improvement and innovation
As a result of right-sizing our client’s labor model, reducing sourcing and procurement spend and implementing an efficient workflow management system, the company achieved a 94 percent satisfaction rate from more than 10,000 work orders. By implementing a compliance program and a supplier safety program, they also achieved a global recordable incident rate of 0.32 — 10 times lower than the industry average.
Achieving satisfaction and cost savings
With our global IFM program in place, our client scored an average of 4.4 out of 5 on site quality maintenance audits, achieved a client satisfaction score of 4.2 out of 5 as well as $616 million in cost savings.