Client story

Manufacturing company delivers operational excellence on a global scale

Global semiconductor manufacturing company seeks excellence in service delivery

February 08, 2019

94% satisfaction rate


$616 million in cost savings


Global recordable incident rate 10 times lower than industry average


Global Integrated Facilities program

A global semiconductor manufacturing company sought to improve their Integrated Facilities Management (IFM) services by outsourcing operations for all international locations. Their goal was to deliver service excellence, continuous improvement, and leading-edge innovation throughout their global portfolio.

Consistent improvement and innovation

As a result of right-sizing our client’s labor model, reducing sourcing and procurement spend and implementing an efficient workflow management system, the company achieved a 94 percent satisfaction rate from more than 10,000 work orders. By implementing a compliance program and a supplier safety program, they also achieved a global recordable incident rate of 0.32 — 10 times lower than the industry average.

Achieving satisfaction and cost savings

With our global IFM program in place, our client scored an average of 4.4 out of 5 on site quality maintenance audits, achieved a client satisfaction score of 4.2 out of 5 as well as $616 million in cost savings.

Learn more about our Integrated Facilities Management services.

Engineering & energy

Optimize building performance and create positive experiences for your people by strategically and holistically delivering engineering, asset management and energy management services.

Flexible facilities management

Supplement your in-house facilities team with a scalable menu of services, choosing only what you need to enhance existing skills. Increase purchasing power and productivity.


Benchmark your building or portfolio in terms of capital expenditure, space utilization, operational performance, and sustainability against similar companies and portfolios around the world.


The world’s most powerful facilities management platform, Corrigo – a JLL company – delivers automation, accountability, assets, and analytics to help occupiers and service providers alike make better decisions.