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The word “experience” is synonymous to Ed O’Connor’s professional life. He practically lives and breathes customer experience with over 25 years in the hospitality and property industry combined.

Ed knows what makes end users within an organization tick and brings this niche and coveted expertise to improve their overall satisfaction. As an advocate of change management across diverse industries and geographies – Europe, Middle East and Asia Pacific – Ed leads our Workplace Services for a very important client across 14 Asia Pacific countries. He is instrumental in delivering Human Experience across the real estate portfolio he manages.

Why

Why human experience is a key consideration for organizations

8:30am – 9:15am            Registration & Breakfast

9:15am – 9:30am            Welcome & Introductions

9:30am – 11:30am          Taking a fresh perspective on Experience

11:30am                             Tour of our new office